Here at ITP we pride ourselves on our customer base and the fact that we have retained our customers over many years, in fact some of our customers have been with us since 1978.
I don't want to give our technical secrets away, but what I can share with you is something that at ITP Group Ltd we strive to do with all of our customers "LISTEN".
ITP Group Ltd are responsible for finding some unique solutions to our client's requirements over the years, and it is only through listening to the customer's needs that we have managed to meet and in many cases exceed those needs, to reach a solution that has kept our customers coming back for more.
When you listen to your customer, it is easier and faster to reach a mutually beneficial solution. It prevents slip-ups like miscommunications and conflicts that slow down the sales process or even drive customers away. For example, you may think that you know what the customer wants or needs, but you haven't anticipated everything -- and missing out on unexpected information can stall or hurt the sale. Be prepared, but also be prepared to listen so that you can figure out the best solution for everyone.